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Frequently Asked Questions
General Questions
Delivery Questions
Online Ordering Questions
Product Questions
General Questions
How do I get your sales flier in
the mail?
Fill out
this form
and you will get on our mailing list to get our
sales flier every month. Please note if you do
not order for over 6 months, you will be removed
from the list.
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Delivery Questions
Do you deliver in my area?
Check the
delivery schedule
for dates and areas we currently deliver to. If
you don’t see your location on our list contact
us, we’re always adding new areas to our
schedule.
I see you deliver in my area,
where would I pick up my order?
If you don’t
already have someone in mind for your hostess
home,
contact us
and we’ll match you up to someone
nearby.
What is a hostess home?
Our hostess
homes are customers who allow other customers to
pick up their orders at the home of the hostess.
How do I become a hostess home?
In order to
become a hostess home, you would need to contact
our office in order for us to determine your
exact delivery minimum. Once the delivery
minimum is determined and met, the delivery
would then come to your house. We leave the
final decision whether or not to keep the
hostess home permanent up to our driver based on
ease of delivery and location. There is a one
time set-up fee of $15.
Do you charge a delivery fee?
We do not
charge a delivery fee; however, there is an
order processing fee on each order of $5.
What is an order minimum?
Our order
minimum is $50, this applies to every order.
What is a delivery minimum?
Each hostess
home has a different minimum based upon their
location. The total of all of the orders going
to the hostess home should meet this amount.
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Online Ordering Questions
Can I place my order online?
Yes, you can
place an order online by visiting
this page.
I can't find an item on the
website and I know you carry it. How can I put it
in my order?
Just write
us a note in the comments section when checking
out, we'll see what you want and add it on if we
carry it.
How do I order cases
of things? I can't find the number!
Just order the individual item
and add the number of items in the case.
For example, if you wanted a case of FRZ140C12,
search for FRZ140, and add 12 to your cart.
It says I have to be approved, what does this
mean?
In order to make sure you
go into our system properly, we verify your
hostess home, run and address. If you are a new
customer, fill out the form at
www.quailcovefarms.com/5.html in addition to
signing up for an account to make sure you get
placed properly. Currently, we do not do any
UPS or mail order online and the online ordering
site is for our delivery customers only.
My chicken prices aren’t right!
Chicken is ordered by the tray,
we don’t know how much each tray will weigh until
your order is packed. The price you see is the per
pound price. You actual price will be on the
invoice you get with your order.
I’m not sure how this item is supposed to be
entered.
Chicken is entered by the tray
with the exception of Leg Quarters; Bulk items and
cheese are entered by the pound; Sweet potatoes are
entered by the pound; Potatoes, Onions and Carrots
are entered by the number of bags you want.
Can add on online?
No. At this time we can only
take add-ons over the phone. If you have an order
in your account already and another one gets placed
online, this will generate another $5 fee.
How can I reorder an order I placed online
before?
Just
log in to your account, go to your
account history
and select the order you would like to order again. Then scroll
down to the bottom of the page and click on "Order This Again." You should
then be taken to your shopping cart with your items added for you! You can
then edit your cart to meet your needs!
If you are unsure of anything or have a question or
comment, place it in the comments field when you
check out.
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Product Questions
A product that was in your sales
flyer last month wasn't in there this month; does
that mean you don't carry it anymore?
No, products
in our sales flyers are items that we wish to
feature that month, we carry more than five
times the number of items in the sales flyer.
You can see a listing by looking at our
price list
or by browsing our
online ordering system.
Do you carry Sucanat with honey?
Yes and No.
We carry Savannah Gold Honey Crystals, some
other companies sell this product as "Sucanat
with Honey." Savannah Gold has the rich taste
of real honey with the convenience of a free
flowing crystal form.
What Does Organic Mean?
Organic
foods are grown without synthetic fertilizers,
pesticides, or herbicides. Organic foods are not
genetically modified. Organic foods are grown in
soil that is nurtured, not treated, which means
that top soil, groundwater, rivers, lakes,
streams, watersheds, fish, wildlife, and people
are not compromised. Healthy foods grow in
healthy soil. You can often taste the organic
difference!
What Does Natural Mean?
The
definition of natural varies from company to
company. Our definition of natural foods is
products that do not have artificial colors or
flavors, or if they do, they have a minimal
amount.
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